TERMS & CONDITIONS
Effective Date: [Insert Date]
These Terms and Conditions ("Terms") govern the use of all services provided by LINGUADEUTSCH COACHING - FZCO ("Company", "we", "our", or "us"). By accessing our website, purchasing our services, or participating in any lesson or course, you agree to be legally bound by these Terms.
If you do not agree with these Terms, you must not use our services.
1. Company Information
LINGUADEUTSCH COACHING - FZCO
Building A1
Dubai Digital Park
Dubai Silicon Oasis
Dubai
United Arab Emirates
Trade License No. 87133
Email:
n.h@germio-german-learning.com
2. Definitions
For the purpose of these Terms:
Company
means LINGUADEUTSCH COACHING - FZCO.
Website
means every website, application or online platform operated by the Company.
Student
means every individual purchasing or using our services.
Services
include but are not limited to:
Online German lessons
Private tutoring
Group courses
Intensive courses
Exam preparation
Conversation classes
Corporate training
Digital learning materials
Downloadable resources
Video courses
Memberships
Any future educational services.
3. Acceptance of these Terms
By using our Website or purchasing any Service, you confirm that:
you are at least 18 years old or have permission from a legal guardian;
all information provided by you is accurate and complete;
you have the legal capacity to enter into binding agreements;
you agree to comply with these Terms.
4. Scope of Services
The Company provides online educational services designed to support students in learning the German language.
The Company does not guarantee:
examination success;
language certification;
employment;
university admission;
visa approval;
immigration success;
any specific language level.
Individual learning success depends on factors outside the Company's control, including but not limited to attendance, motivation, practice, previous knowledge and personal commitment.
5. Changes to Services
The Company reserves the right to:
modify courses;
change lesson content;
update teaching materials;
introduce new services;
discontinue services;
replace teachers;
modify lesson duration where reasonably necessary;
improve the learning platform.
Such modifications shall not constitute a breach of contract.
6. Student Accounts
Students may be required to create an account.
The Student is solely responsible for:
maintaining confidentiality of login credentials;
all activities conducted through the account;
providing accurate information;
immediately notifying the Company of unauthorized access.
Accounts are personal.
Sharing accounts with other persons is strictly prohibited.
The Company may suspend or permanently terminate accounts that violate these Terms.
7. Booking of Lessons
A booking becomes legally binding only after:
successful payment,
confirmation by the Company where applicable.
The Company reserves the right to reject bookings at its sole discretion.
8. Prices
All prices displayed on the Website are subject to change without prior notice.
Price changes shall not affect bookings already confirmed.
Any promotional pricing is temporary and may be withdrawn at any time.
Obvious pricing errors may be corrected by the Company even after publication.
If such an error occurs before confirmation of a booking, the Company may cancel the booking and offer the correct price.
9. Payment
Payment must be received in full before access to any lesson or course is granted unless otherwise agreed in writing.
Accepted payment methods may include:
Stripe
PayPal
Credit Cards
Debit Cards
Bank Transfer
Other payment providers available during checkout
The Company reserves the right to refuse any payment method.
10. Currency
Prices may be displayed in different currencies.
Payments will be processed in the currency indicated during checkout.
The Company is not responsible for exchange rate fluctuations, conversion fees or charges imposed by financial institutions.
11. Taxes
Students are solely responsible for any taxes, duties, banking fees or other governmental charges applicable in their country unless otherwise required by law.
12. Subscription Services
If a Service is offered as a recurring subscription:
subscriptions automatically renew unless cancelled before the next billing date;
the Student authorizes recurring payments;
cancellation prevents future renewals but does not affect payments already due.
13. Promotional Offers
Coupons, vouchers and promotional discounts:
cannot be exchanged for cash;
cannot be combined unless explicitly stated;
may expire without notice;
may be revoked in cases of fraud or misuse.
14. Right to Refuse Service
The Company reserves the absolute right to refuse or terminate Services where reasonably necessary, including but not limited to cases involving:
abusive behaviour;
harassment;
discrimination;
threats;
fraudulent activity;
payment fraud;
repeated disruption of lessons;
violation of these Terms;
illegal activities.
Where Services are terminated for these reasons, the Student shall not be entitled to a refund except where mandatory law requires otherwise.
15. Amendments
The Company may revise these Terms from time to time.
Updated Terms become effective immediately upon publication on the Website.
Continued use of the Services constitutes acceptance of the revised Terms.
End of Part 1
Part 2 – Lessons, Attendance, Cancellations & Course Policies
16. Lesson Scheduling
Lessons shall be scheduled through the Company's booking system or any approved scheduling platform designated by the Company.
Lesson times are confirmed only after acceptance by the Company.
The Company reserves the right to reject, reschedule or modify lesson requests where reasonably necessary.
Students are responsible for ensuring that all selected lesson times are correct.
17. Time Zones
All lesson times displayed on the Website or booking platform are based on the time zone selected by the Student or the booking system.
The Company shall not be responsible for missed lessons resulting from incorrect time zone settings or misunderstandings regarding local time differences.
18. Attendance
Students are expected to attend every lesson punctually.
Lessons begin at the scheduled start time regardless of whether the Student is present.
The Company is under no obligation to extend lessons due to late arrival.
19. Late Arrival
If a Student joins a lesson late:
the lesson shall end at the originally scheduled end time;
no additional time will be added;
no refund, credit or compensation shall be granted.
If a Student is more than 15 minutes late, the teacher may consider the lesson abandoned.
20. Student No-Show
A lesson shall be considered a "No-Show" if the Student:
does not attend;
cannot be reached;
fails to join within 15 minutes;
leaves before meaningful participation has taken place.
No-Show lessons are considered fully completed.
No refund, replacement lesson or credit will be issued.
21. Lesson Cancellation by Student
Private lessons may be cancelled without charge if cancellation is received at least 24 hours before the scheduled lesson.
Cancellation requests received less than 24 hours before the lesson may be declined.
Late cancellations are treated as completed lessons.
22. Rescheduling
Rescheduling requests are subject to teacher availability.
The Company does not guarantee that an alternative appointment will be available.
Repeated rescheduling may be refused.
23. Emergency Exceptions
In exceptional circumstances such as serious illness, accidents or other unforeseen emergencies, the Company may, at its sole discretion, offer:
one replacement lesson;
lesson credit;
or another reasonable solution.
Such exceptions are voluntary and do not establish any entitlement for future cases.
24. Teacher Cancellation
If a teacher cancels a lesson, the Company shall provide one of the following remedies:
a replacement lesson;
rescheduling;
lesson credit;
or a full refund for the cancelled lesson.
The choice of remedy shall be determined by the Company unless otherwise required by applicable law.
25. Teacher Delay
If a teacher is delayed, reasonable efforts shall be made to provide the full lesson duration.
Minor delays do not entitle the Student to compensation.
26. Technical Requirements
Students are responsible for maintaining adequate:
internet connection;
microphone;
speakers or headphones;
webcam where required;
compatible software;
suitable learning environment.
27. Technical Problems on the Student's Side
The Company shall not be responsible for interruptions caused by:
internet failures;
power outages;
hardware problems;
software issues;
browser incompatibility;
insufficient bandwidth;
third-party platform failures affecting the Student.
Lessons interrupted for these reasons are generally considered completed.
28. Technical Problems on the Company's Side
Where technical problems are solely caused by the Company and substantially prevent delivery of the lesson, the Company shall provide an appropriate remedy, including rescheduling, lesson credit or refund.
29. Group Courses
Group courses require active participation from multiple students.
The Company reserves the right to:
change class size;
combine groups;
change teachers;
modify schedules;
postpone start dates;
cancel courses with insufficient enrolment.
Where a course is cancelled before it begins, Students will receive either a refund or course credit.
30. Minimum Participation
The Company may establish minimum enrolment requirements for group courses.
If the required number of participants is not reached, the Company may:
postpone the course;
offer an alternative schedule;
convert the course into a smaller class;
provide lesson credit;
issue a refund.
31. Private Lesson Packages
Lesson packages remain valid for the validity period stated during purchase.
Unused lessons automatically expire after the expiration date.
Expired lessons cannot be reinstated.
No refunds shall be granted for expired lesson credits.
32. Course Validity
Unless otherwise stated:
lesson packages remain valid for twelve (12) months;
memberships remain valid for their purchased duration;
promotional packages may have shorter validity periods.
33. Intensive Courses
Intensive courses require continuous attendance.
Missed classes are not guaranteed to be repeated.
The Company is not obligated to provide individual catch-up lessons.
34. Trial Lessons
Trial lessons are intended solely for evaluating the Company's teaching services.
The Company reserves the right to limit the number of trial lessons per person.
Repeated attempts to obtain multiple trial lessons under different accounts may result in permanent suspension.
35. Homework
Teachers may assign homework at their discretion.
Completion of homework remains the sole responsibility of the Student.
Failure to complete homework shall not constitute a deficiency in the Company's Services.
36. Learning Progress
Learning speed varies significantly between individuals.
The Company makes no guarantee regarding:
examination results;
certificates;
CEFR level achievement;
fluency;
pronunciation;
vocabulary acquisition.
Educational outcomes depend largely upon the Student's own effort and commitment.
37. Recording of Lessons
Students may not record any lesson, whether in whole or in part, without the prior written consent of the Company.
Unauthorized recordings may result in immediate termination of Services.
38. Classroom Behaviour
Students shall conduct themselves respectfully at all times.
The following behaviour is prohibited:
abusive language;
harassment;
discrimination;
hate speech;
threats;
disruptive behaviour;
inappropriate content;
spam;
commercial advertising;
illegal activities.
The Company may immediately remove participants violating these rules.
39. Right to Remove Participants
The Company may suspend or permanently terminate participation where continued access is considered harmful to teachers, other students or the Company.
In such cases, no refund shall be due except where mandatory law requires otherwise.
End of Part 2
TERMS & CONDITIONS
Part 3 – Intellectual Property, Liability, Acceptable Use & Legal Protection
40. Intellectual Property
Unless otherwise expressly stated, all content provided by the Company remains the exclusive intellectual property of LINGUADEUTSCH COACHING - FZCO.
This includes, but is not limited to:
lesson materials;
presentations;
worksheets;
textbooks created by the Company;
PDFs;
quizzes;
examinations;
videos;
audio recordings;
vocabulary lists;
grammar explanations;
exercises;
lesson plans;
teaching methods;
software;
website design;
logos;
graphics;
trademarks;
downloadable resources;
online courses;
AI-generated learning materials created by the Company.
No ownership rights are transferred to the Student.
41. Copyright Restrictions
Students receive a limited, non-exclusive, non-transferable, revocable license to use Company materials solely for their own personal educational purposes.
Students shall not:
copy;
reproduce;
modify;
publish;
upload;
distribute;
sell;
sublicense;
translate for commercial use;
share with third parties;
make materials publicly available.
without prior written permission.
42. Downloadable Materials
Materials provided for download remain the Company's property.
Downloading does not transfer ownership.
Students may store materials for personal learning only.
43. Sharing of Learning Materials
Students may not provide Company materials to:
friends;
family members;
colleagues;
schools;
companies;
social media;
AI systems for redistribution;
online communities.
Unauthorized sharing constitutes a material breach of these Terms.
44. Recording of Lessons
Lessons may not be recorded, livestreamed, broadcast or otherwise reproduced without prior written authorization.
This prohibition includes:
screen recording;
audio recording;
video recording;
AI transcription services;
automated note-taking software;
streaming platforms.
45. Artificial Intelligence
Students may not use Company materials for the purpose of:
training artificial intelligence systems;
creating commercial language models;
building competing educational products;
generating commercial educational databases.
unless expressly authorized in writing.
46. Trademarks
The Company name, logo, branding, slogans and trademarks remain the exclusive property of the Company.
Unauthorized use is prohibited.
47. User Content
Where Students submit:
homework;
essays;
assignments;
feedback;
forum posts;
uploaded documents;
they confirm that they possess all necessary rights to submit such content.
The Student grants the Company a non-exclusive license to use submitted work solely for providing educational services.
48. Confidentiality
The Company respects confidential information shared during lessons.
Students likewise agree not to disclose confidential business information obtained through participation in Company services.
49. Acceptable Use
Students agree to use the Website and Services only for lawful purposes.
Students shall not:
hack;
attempt unauthorized access;
distribute malware;
interfere with Website operation;
impersonate others;
create fake accounts;
circumvent payment systems;
exploit technical vulnerabilities;
reverse engineer Company software.
50. Academic Integrity
Students remain solely responsible for work submitted to educational institutions.
The Company does not participate in academic fraud, plagiarism or examination misconduct.
51. No Professional Advice
Educational Services are provided solely for language learning.
Nothing provided by the Company constitutes:
legal advice;
immigration advice;
visa consulting;
employment consulting;
tax advice;
medical advice;
psychological counseling.
Students should seek qualified professionals where appropriate.
52. Third-Party Platforms
Lessons may be delivered using third-party platforms such as:
Zoom;
Google Meet;
Microsoft Teams;
Calendly;
Stripe;
PayPal;
Moodle;
other learning systems.
The Company is not responsible for outages, interruptions or changes caused by such providers.
53. External Links
The Website may contain links to external websites.
The Company has no control over external content and accepts no responsibility for:
accuracy;
legality;
availability;
security;
privacy practices.
54. Website Availability
The Company aims to provide continuous Website access.
However, uninterrupted availability cannot be guaranteed.
Temporary interruptions for maintenance, upgrades or unforeseen technical issues shall not constitute a breach of contract.
55. Disclaimer of Warranties
Services are provided on an "as is" and "as available" basis.
To the maximum extent permitted by applicable law, the Company disclaims all warranties, express or implied, including but not limited to:
merchantability;
fitness for a particular purpose;
uninterrupted availability;
error-free operation.
56. Limitation of Liability
To the maximum extent permitted by applicable law, the Company's total liability arising from any claim related to the Services shall not exceed the total amount actually paid by the Student for the specific Service giving rise to the claim.
The Company shall not be liable for:
indirect damages;
consequential damages;
incidental damages;
loss of profits;
loss of income;
loss of business;
loss of opportunities;
loss of data;
emotional distress;
reputational damage.
Nothing in these Terms excludes liability where exclusion is prohibited by mandatory law.
57. Student Responsibility
Students acknowledge that successful language learning depends primarily upon:
regular attendance;
independent study;
homework completion;
active participation;
individual learning ability.
The Company cannot guarantee any specific outcome.
58. Indemnification
Students agree to indemnify and hold harmless the Company, its directors, employees, teachers and contractors from any claims, damages, liabilities, costs and legal expenses arising from:
breach of these Terms;
unlawful conduct;
misuse of the Services;
infringement of third-party rights.
59. Force Majeure
The Company shall not be liable for delays or failures caused by events beyond its reasonable control, including but not limited to:
natural disasters;
earthquakes;
floods;
fires;
wars;
terrorism;
civil unrest;
pandemics;
epidemics;
governmental restrictions;
internet outages;
cyber attacks;
power failures;
strikes.
Affected obligations shall be suspended for the duration of the event.
60. Suspension of Services
The Company may suspend access without prior notice where reasonably necessary to:
investigate fraud;
protect system security;
comply with legal obligations;
prevent abuse;
protect teachers or other Students.
61. Permanent Termination
The Company may permanently terminate Services where serious violations occur.
Termination shall not affect outstanding payment obligations.
No refund shall be provided except where required by mandatory law.
End of Part 3
TERMS & CONDITIONS
Part 4 – Privacy, Governing Law, Dispute Resolution & Final Provisions
62. Privacy
The Company processes personal information in accordance with its Privacy Policy, which forms an integral part of these Terms.
By using the Services, the Student acknowledges that personal information may be collected and processed for purposes including:
account management;
lesson scheduling;
payment processing;
customer support;
communication;
educational services;
legal compliance;
fraud prevention.
Students are encouraged to review the Privacy Policy before using the Services.
63. Electronic Communications
The Student agrees that the Company may communicate electronically through:
email;
the Website;
learning platforms;
messaging systems;
customer portals.
Electronic communications shall satisfy any legal requirement that communications be in writing unless mandatory law provides otherwise.
64. Notices
All legal notices to the Company shall be submitted in writing using the contact details published in the Legal Notice.
The Company may deliver notices by:
email;
Website announcement;
Student account notification;
other reasonable electronic means.
65. Compliance with Applicable Laws
Students agree to comply with all applicable laws and regulations in their own jurisdiction when using the Company's Services.
Students are solely responsible for ensuring that participation in the Services is lawful in their country of residence.
66. International Services
The Company provides educational services to customers worldwide.
Availability of certain Services may vary depending on:
local laws;
sanctions;
payment provider restrictions;
technical availability.
The Company reserves the right to restrict access to certain jurisdictions where necessary to comply with applicable laws or business requirements.
67. Governing Law
These Terms shall be governed by the laws applicable to the Company's place of incorporation in the United Arab Emirates, unless mandatory consumer protection laws require the application of another law.
Nothing in these Terms shall limit any non-waivable rights granted to consumers under applicable mandatory legislation.
68. Dispute Resolution
Before initiating any legal proceedings, both parties agree to make reasonable efforts to resolve disputes through good-faith discussions.
The Student agrees to contact the Company first and provide a reasonable opportunity to resolve the matter.
Nothing in this clause limits any rights that cannot legally be excluded under applicable law.
69. Chargebacks
Students agree not to initiate a payment dispute or chargeback without first contacting the Company to seek a reasonable resolution.
If a chargeback is initiated while Services have already been provided, the Company reserves the right to:
suspend access;
terminate the Student's account;
recover unpaid amounts through lawful means;
refuse future bookings.
This clause shall not affect any statutory rights to dispute unauthorized or fraudulent transactions.
70. Assignment
The Company may assign or transfer its rights and obligations under these Terms to any affiliated company, successor or purchaser without prior notice.
Students may not assign or transfer their rights or obligations without the Company's prior written consent.
71. Independent Contractors
Teachers, tutors and contractors engaged by the Company act as independent service providers unless otherwise specified.
Nothing in these Terms creates an employment relationship, partnership or joint venture between the Student and the Company.
72. Severability
If any provision of these Terms is found to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.
The invalid provision shall, where legally possible, be replaced by a valid provision that most closely reflects the original commercial intent.
73. Waiver
Failure by the Company to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.
Any waiver shall be effective only if made expressly in writing.
74. Entire Agreement
These Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between the Company and the Student regarding the Services.
They supersede all previous oral or written agreements relating to the same subject matter.
75. Language
These Terms may be translated into other languages for convenience.
In the event of any inconsistency or conflict between language versions, the English version shall prevail unless mandatory law requires otherwise.
76. Changes to these Terms
The Company reserves the right to amend these Terms at any time.
Updated versions become effective upon publication on the Website unless otherwise stated.
Students are encouraged to review these Terms periodically.
Continued use of the Services after publication constitutes acceptance of the revised Terms.
77. Survival
The following provisions shall survive termination of the contractual relationship:
Intellectual Property
Copyright
Confidentiality
Payment Obligations
Liability Limitations
Indemnification
Governing Law
Dispute Resolution
Chargebacks
Any provision which by its nature is intended to survive termination.
78. Contact Information
Questions regarding these Terms may be directed to:
LINGUADEUTSCH COACHING - FZCO
Building A1
Dubai Digital Park
Dubai Silicon Oasis
Dubai
United Arab Emirates
Email:
n.h@germio-german-learning.com
79. Acceptance
By purchasing any Service, booking a lesson, creating an account or otherwise using the Website, the Student confirms that they have read, understood and agreed to these Terms and Conditions.
Effective Date
These Terms and Conditions become effective on:
29.07.2026
Version
Version 1.0
© LINGUADEUTSCH COACHING - FZCO. All rights reserved.
REFUND POLICY
Effective Date: 29.07.2026
This Refund Policy governs all purchases made through LINGUADEUTSCH COACHING - FZCO ("Company", "we", "our", or "us"). By purchasing any of our Services, you agree to this Refund Policy.
1. General Policy
The Company is committed to providing high-quality educational services.
Because our Services involve scheduled teaching time, digital content and immediate reservation of instructor availability, refunds are subject to the conditions set out in this Policy.
Nothing in this Policy limits any mandatory consumer rights that cannot legally be excluded.
2. Private Lessons
Private lessons may be cancelled or rescheduled free of charge if the request is received at least 24 hours before the scheduled lesson.
Requests received less than 24 hours before the scheduled lesson are considered late cancellations.
Late cancellations are not eligible for a refund.
3. No-Show Policy
If a Student:
fails to attend;
arrives more than 15 minutes late;
leaves the lesson early without completing the session;
cannot be contacted at the scheduled lesson time;
the lesson shall be considered completed.
No refund, replacement lesson or account credit will be provided.
4. Lesson Packages
Lesson packages are valid for the period specified at the time of purchase.
Unused lessons automatically expire at the end of their validity period.
Expired lessons cannot be restored.
Unused lesson credits are non-refundable after expiration.
5. Group Courses
Refund requests submitted before the official start of a group course may be considered in accordance with this Policy.
Once the first lesson of a group course has taken place, refunds are generally not available.
Students who voluntarily discontinue participation remain responsible for the full purchase price.
6. Intensive Courses
Intensive courses reserve teaching resources in advance.
Once the course has started, refunds are generally not available.
Missed classes are not refundable.
7. Digital Products
All sales of digital products are final.
This includes:
downloadable worksheets;
PDF materials;
online courses;
recorded lessons;
vocabulary collections;
grammar guides;
digital memberships;
learning resources.
Once access has been granted or the product has been delivered, no refund will be issued unless required by applicable law.
8. Subscription Services
Subscription payments are billed in advance.
Students may cancel future renewals at any time before the next billing cycle.
Cancellation prevents future charges only.
Payments already processed are generally non-refundable.
9. Promotional Purchases
Products or Services purchased:
during sales;
with discount codes;
using promotional offers;
as special packages;
are generally non-refundable unless mandatory law provides otherwise.
10. Teacher Cancellation
If the Company cancels a lesson, Students will receive one of the following remedies:
rescheduling;
lesson credit;
replacement lesson;
refund for the cancelled lesson.
The Company will determine the most appropriate remedy unless applicable law requires otherwise.
11. Technical Issues
Technical problems caused by the Student, including internet connection, hardware, software or device issues, do not qualify for a refund.
Where the Company is solely responsible for a technical failure that prevents delivery of a lesson, an appropriate remedy will be offered.
12. Duplicate Payments
If a duplicate payment has been made due to a processing error, the duplicate amount will be refunded after verification.
13. Fraud Prevention
The Company reserves the right to refuse refunds where there is reasonable evidence of:
payment fraud;
abuse of refund requests;
misuse of promotional offers;
repeated chargebacks;
dishonest conduct.
14. Chargebacks
Students agree to contact the Company before initiating a chargeback or payment dispute.
If a chargeback is initiated after Services have been provided, the Company reserves the right to:
suspend the Student account;
terminate access to Services;
recover outstanding amounts through lawful means;
deny future purchases.
This provision does not affect statutory rights regarding unauthorized or fraudulent transactions.
15. Exceptional Circumstances
The Company may, at its sole discretion, issue:
a refund;
lesson credit;
replacement lesson;
alternative solution;
in exceptional situations such as:
serious illness;
medical emergencies;
natural disasters;
other circumstances considered reasonable by the Company.
Such decisions are made on a case-by-case basis and do not create a precedent or entitlement for future requests.
16. Processing of Refunds
Where a refund is approved, it will normally be processed using the original payment method.
Processing times depend on the payment provider and financial institution and are outside the Company's control.
17. Currency Differences
Refunds are issued in the original transaction currency.
The Company is not responsible for:
exchange rate fluctuations;
foreign currency conversion losses;
bank fees;
payment processor fees.
18. How to Request a Refund
Refund requests must be submitted in writing.
The request should include:
full name;
email address;
order or booking reference;
reason for the request;
supporting documentation where applicable.
Incomplete requests may delay processing.
19. Changes to this Refund Policy
The Company reserves the right to amend this Refund Policy at any time.
Updated versions become effective upon publication on the Website.
Contact
LINGUADEUTSCH COACHING - FZCO
Building A1
Dubai Digital Park
Dubai Silicon Oasis
Dubai
United Arab Emirates
Email:
n.h@germio-german-learning.com
Effective Date: 29.07.2026
Version 1.0
© LINGUADEUTSCH COACHING - FZCO. All rights reserved.
PRIVACY POLICY
Effective Date: [Insert Date]
This Privacy Policy explains how LINGUADEUTSCH COACHING - FZCO ("Company", "we", "our", or "us") collects, uses, stores, protects and shares personal information when you use our Website, book lessons, purchase courses or otherwise interact with our Services.
We are committed to protecting your privacy and handling your personal information in a transparent, secure and responsible manner.
By using our Website or Services, you acknowledge that you have read this Privacy Policy.
1. Data Controller
The data controller responsible for processing personal information is:
LINGUADEUTSCH COACHING - FZCO
Building A1
Dubai Digital Park
Dubai Silicon Oasis
Dubai
United Arab Emirates
Trade License No. 87133
Email:
privacy@linguadeutsch.com
Website:
https://www.linguadeutsch.com
2. Scope of this Privacy Policy
This Privacy Policy applies to:
our Website;
online German language courses;
private lessons;
group classes;
memberships;
digital products;
mobile devices;
customer support;
newsletters;
marketing communications;
social media interactions;
payment processing;
all other services offered by the Company.
This Policy does not apply to third-party websites that may be linked from our Website.
3. Information We Collect
Depending on how you use our Services, we may collect different categories of information.
3.1 Personal Information
This may include:
full name;
email address;
telephone number;
billing address;
country of residence;
preferred language;
time zone;
date of birth (where required);
account credentials.
3.2 Account Information
When creating an account, we may collect:
username;
encrypted password;
profile information;
profile picture (optional);
account preferences;
lesson history.
3.3 Payment Information
Payments are processed by secure third-party payment providers.
We do not store complete payment card numbers.
Depending on the payment provider, information may include:
transaction ID;
payment status;
invoice information;
payment method;
billing details.
Payment information is processed directly by the respective payment provider.
3.4 Lesson Information
During the provision of educational services, we may process:
booked lessons;
attendance;
homework;
teacher notes;
learning progress;
completed exercises;
language level;
certificates;
course participation.
3.5 Communications
When you contact us, we may retain:
emails;
support tickets;
chat messages;
contact form submissions;
feedback;
complaints;
customer service communications.
3.6 Technical Information
When you visit our Website, certain technical information may automatically be collected, including:
IP address;
browser type;
browser version;
operating system;
device type;
screen resolution;
language settings;
referring website;
pages visited;
time spent on pages;
click behaviour;
date and time of access.
3.7 Cookies and Similar Technologies
We use cookies and similar technologies to:
remember preferences;
maintain secure sessions;
improve Website functionality;
analyze Website usage;
personalize content;
measure advertising performance.
Further information is available below in this Privacy Policy.
4. Information You Provide Voluntarily
You may voluntarily provide information when you:
register an account;
purchase a course;
book lessons;
subscribe to newsletters;
complete forms;
participate in surveys;
submit homework;
leave reviews;
contact customer support.
Providing certain information may be necessary for us to deliver our Services.
5. Information Collected Automatically
We may automatically collect information regarding your interaction with our Website through:
cookies;
log files;
analytics tools;
server records;
browser technologies.
This information helps us improve security, usability and performance.
6. Legal Bases for Processing (GDPR)
Where the General Data Protection Regulation (GDPR) applies, we process personal information on one or more of the following legal bases:
Performance of a Contract
Processing necessary to:
provide lessons;
process payments;
create accounts;
deliver purchased Services.
Legal Obligations
Processing necessary to comply with:
tax laws;
accounting obligations;
fraud prevention requirements;
applicable legal obligations.
Legitimate Interests
We may process information where necessary for our legitimate interests, including:
improving our Services;
maintaining Website security;
preventing fraud;
customer support;
business administration;
service development;
quality assurance.
We always balance these interests against your rights and freedoms.
Consent
Where required by law, we rely on your consent, including for:
marketing emails;
newsletters;
optional cookies;
promotional communications.
You may withdraw your consent at any time without affecting the lawfulness of prior processing.
7. Why We Use Your Information
We process personal information to:
provide educational services;
manage accounts;
process payments;
schedule lessons;
deliver purchased products;
communicate with Students;
improve teaching quality;
respond to enquiries;
detect fraud;
maintain Website security;
comply with legal obligations;
develop new services;
personalize the user experience;
send requested communications.
We do not sell personal information to third parties.
8. Data Minimisation
We aim to collect only the personal information reasonably necessary to provide our Services.
We do not intentionally collect excessive or unnecessary personal information.
9. Accuracy of Information
Students are responsible for ensuring that the personal information provided is accurate and up to date.
The Company may rely upon information supplied by the Student unless notified otherwise.
10. Children's Privacy
Our Services are primarily intended for adults.
Persons under the age of 18 should only use our Services with the involvement or consent of a parent or legal guardian where required by applicable law.
We do not knowingly collect personal information from children in violation of applicable legal requirements.
If we become aware that personal information has been collected unlawfully from a child, we will take reasonable steps to delete such information.
11. Cookies
Our Website uses cookies and similar technologies to improve functionality, enhance security, analyse Website performance and personalize your experience.
Cookies are small text files stored on your device by your web browser.
Some cookies are essential for the operation of the Website, while others help us understand how visitors use our Services or improve our marketing activities.
Where required by applicable law, non-essential cookies will only be used after obtaining your consent.
11.1 Types of Cookies We Use
Essential Cookies
These cookies are necessary for the Website to function properly and cannot generally be disabled.
Examples include:
account login
secure authentication
shopping cart functionality
lesson booking
payment processing
security protection
fraud prevention
Without these cookies, certain Services may not function correctly.
Functional Cookies
Functional cookies remember your preferences and improve your experience.
Examples include:
preferred language
time zone
login preferences
user interface settings
accessibility preferences
Analytics Cookies
Analytics cookies help us understand how visitors use our Website.
Information collected may include:
pages visited
visitor numbers
navigation paths
session duration
device information
browser information
approximate location
referral sources
This information is generally aggregated and used to improve our Website.
Marketing Cookies
Marketing cookies may be used to:
measure advertising effectiveness
understand campaign performance
display relevant advertisements
limit repetitive advertisements
Marketing cookies are only used where legally permitted.
12. Cookie Management
You may control cookies through:
your browser settings;
your device settings;
our cookie consent banner (where applicable).
Blocking certain cookies may affect Website functionality.
13. Google Services
Our Website may use services provided by Google, including:
Google Analytics
Google Tag Manager
Google Fonts
Google reCAPTCHA
Google Maps
Google Ads
These services may collect technical information including:
IP address
browser information
device identifiers
Website interactions
usage statistics
Google processes information according to its own Privacy Policy.
14. Meta Services
We may use Meta technologies including:
Meta Pixel
Facebook Login
Instagram integrations
Meta advertising services
These technologies help us:
understand advertising performance;
measure conversions;
improve marketing campaigns;
reach interested users.
Information processed by Meta is subject to Meta's own privacy practices.
15. Payment Providers
Payments are processed securely through third-party payment providers.
Depending on the payment method selected, information may be shared with providers including:
Stripe
PayPal
Wise
banks
card networks
We do not receive or store complete credit card numbers.
Payment providers process personal information under their own privacy policies.
16. Video Conferencing Platforms
Lessons may be conducted using third-party communication platforms including:
Zoom
Google Meet
Microsoft Teams
These platforms may process:
participant names
email addresses
connection information
audio
video
chat messages
technical logs
The Company is not responsible for the independent privacy practices of these providers.
17. Scheduling Platforms
We may use online scheduling platforms, including Calendly or similar services, to allow Students to book lessons.
Scheduling providers may process:
name
email address
selected lesson times
time zone
appointment history
Only information necessary to schedule lessons is shared.
18. Email Communications
We may send emails relating to:
account information;
lesson confirmations;
booking reminders;
invoices;
payment confirmations;
customer support;
service announcements;
security notifications.
These emails are considered necessary for providing our Services.
19. Marketing Communications
Where permitted by applicable law or where you have provided consent, we may send:
newsletters;
educational content;
promotional offers;
course announcements;
special discounts;
product updates.
You may unsubscribe at any time using the unsubscribe link contained in each marketing email.
Withdrawal of consent does not affect the lawfulness of previous processing.
20. Social Media
Our Website may include links or integrations with social media platforms such as:
Facebook
Instagram
LinkedIn
YouTube
TikTok
Interactions with these services are governed by the respective platform's own privacy policies.
21. Embedded Content
Our Website may contain embedded content including:
YouTube videos;
Google Maps;
social media posts;
learning resources.
Embedded content may behave as though you visited the third-party website directly.
Such providers may collect technical information in accordance with their own privacy policies.
22. Third-Party Service Providers
To operate our business, we may engage trusted third-party providers for services including:
payment processing;
cloud hosting;
website hosting;
data storage;
customer support;
analytics;
marketing;
email delivery;
appointment scheduling;
educational platforms;
accounting;
fraud prevention.
These providers receive only the information reasonably necessary to perform their services.
23. International Data Transfers
As an international educational company, personal information may be processed or stored in countries outside your country of residence.
This may include transfers to service providers located in jurisdictions with different data protection laws.
Where required by applicable law, appropriate safeguards will be implemented to protect personal information during international transfers.
24. Sharing of Personal Information
We do not sell personal information.
Personal information may only be shared where necessary with:
payment providers;
hosting providers;
cloud service providers;
email providers;
analytics providers;
customer support providers;
legal advisers;
accountants;
regulatory authorities where legally required.
Information is shared only to the extent reasonably necessary.
25. Legal Requirements
We may disclose personal information where required to:
comply with applicable law;
respond to lawful requests from authorities;
protect our legal rights;
investigate fraud;
enforce our Terms and Conditions;
protect the safety of Students, teachers or the public.
26. Business Transfers
If the Company is involved in:
a merger;
acquisition;
restructuring;
sale of assets;
business transfer;
personal information may be transferred as part of that transaction, subject to applicable law.
27. Data Security
We implement reasonable technical and organizational measures designed to protect personal information against:
unauthorized access;
accidental loss;
misuse;
alteration;
disclosure;
destruction.
Examples may include:
encrypted connections (SSL/TLS);
access controls;
secure payment processing;
password protection;
regular security updates.
While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
28. Data Retention
The Company retains personal information only for as long as reasonably necessary to:
provide our Services;
maintain customer accounts;
comply with legal obligations;
resolve disputes;
enforce agreements;
protect our legitimate business interests.
Retention periods may vary depending on the type of information and applicable legal requirements.
When personal information is no longer required, it will be securely deleted, anonymized or otherwise disposed of in accordance with applicable law.
29. Account Deletion
Students may request deletion of their account at any time.
Account deletion does not automatically require immediate deletion of all personal information where retention is necessary for:
accounting obligations;
tax requirements;
fraud prevention;
legal claims;
regulatory compliance;
contractual obligations.
Certain information may therefore continue to be retained for the legally required period.
30. Your Privacy Rights
Depending on your country of residence and applicable law, you may have certain privacy rights.
These rights may include the right to:
access your personal information;
correct inaccurate information;
request deletion;
restrict processing;
object to processing;
withdraw consent;
receive a copy of your personal information;
lodge a complaint with a supervisory authority.
Some rights may be subject to legal exceptions or limitations.
31. Right of Access
You may request confirmation as to whether we process your personal information.
Where applicable, you may request access to:
categories of information;
purposes of processing;
recipients of information;
retention periods;
copies of your personal information.
Reasonable verification of identity may be required before responding.
32. Right to Rectification
You may request correction of inaccurate or incomplete personal information.
The Company may request reasonable evidence before making corrections.
33. Right to Erasure
You may request deletion of your personal information where:
the information is no longer necessary;
consent has been withdrawn;
processing is unlawful;
deletion is required by applicable law.
Deletion may be refused where continued retention is legally required or necessary for the establishment, exercise or defence of legal claims.
34. Right to Restrict Processing
Where permitted by applicable law, you may request restriction of processing in certain circumstances, including where:
the accuracy of information is contested;
processing is unlawful;
information is no longer required but must be retained for legal claims.
35. Right to Data Portability
Where applicable, you may request a copy of certain personal information in a structured, commonly used and machine-readable format.
Where technically feasible, such information may be transmitted directly to another service provider upon your request.
36. Right to Object
Where processing is based upon legitimate interests, you may object to such processing where permitted by applicable law.
The Company may continue processing where compelling legitimate grounds exist or where required by law.
37. Withdrawal of Consent
Where processing is based upon consent, you may withdraw that consent at any time.
Withdrawal does not affect processing carried out before consent was withdrawn.
38. Marketing Preferences
You may opt out of receiving marketing communications by:
clicking the unsubscribe link included in marketing emails;
updating your account preferences;
contacting the Company directly.
Service-related communications necessary for providing our Services may still be sent.
39. Exercising Your Rights
Requests relating to privacy rights should include sufficient information to allow us to verify your identity.
The Company may request additional information where necessary to prevent unauthorized disclosure of personal information.
Requests will be handled within the timeframes required by applicable law.
40. Security Incidents
In the unlikely event of a data security incident affecting personal information, the Company will take appropriate measures consistent with applicable legal requirements.
Where legally required, affected individuals and relevant authorities will be notified.
41. Automated Decision-Making
The Company does not make decisions that produce legal or similarly significant effects solely through automated decision-making without meaningful human involvement.
Where automated tools are used to improve our Services, appropriate safeguards will be implemented where required.
42. Do Not Track Signals
Some web browsers provide "Do Not Track" ("DNT") settings.
Because there is currently no universally accepted standard governing DNT responses, our Website may not respond to such signals.
43. Changes to this Privacy Policy
The Company reserves the right to amend this Privacy Policy at any time.
Updated versions become effective upon publication on the Website unless otherwise stated.
Where legally required, users will be notified of material changes through appropriate means.
Continued use of the Services after publication constitutes acceptance of the updated Privacy Policy.
44. Contact Information
Questions regarding this Privacy Policy or the processing of personal information may be directed to:
LINGUADEUTSCH COACHING - FZCO
Building A1
Dubai Digital Park
Dubai Silicon Oasis
Dubai
United Arab Emirates
Trade License No. 87133
Email:
privacy@linguadeutsch.com
Website:
https://www.linguadeutsch.com
45. Complaints
If you believe that your personal information has been processed in violation of applicable law, you may contact the Company using the details above.
Where applicable, you may also have the right to lodge a complaint with a competent supervisory authority in your jurisdiction.
46. Severability
If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
47. Entire Privacy Policy
This Privacy Policy constitutes the complete Privacy Policy of the Company regarding the processing of personal information.
It should be read together with the Company's:
Terms & Conditions;
Refund Policy;
Legal Notice.
48. Effective Date
This Privacy Policy becomes effective on:
29.07.2026
Version
Version 1.0
© LINGUADEUTSCH COACHING - FZCO. All rights reserved.
COOKIE INFORMATION
Effective Date: [Insert Date]
This Cookie Information explains how LINGUADEUTSCH COACHING - FZCO ("Company", "we", "our", or "us") uses cookies and similar technologies when you visit our Website.
By continuing to use our Website, you acknowledge that cookies may be used as described in this Cookie Information, subject to your preferences where required by applicable law.
1. What Are Cookies?
Cookies are small text files placed on your device by your web browser when you visit a website.
Cookies help websites function correctly, improve user experience, remember preferences and provide analytical information.
Cookies do not generally allow us to identify you personally unless combined with other information.
2. Why We Use Cookies
We use cookies to:
operate our Website;
maintain security;
enable lesson booking;
remember your preferences;
improve Website performance;
understand visitor behaviour;
analyse Website traffic;
improve our educational services;
provide customer support;
measure marketing effectiveness.
3. Types of Cookies
Essential Cookies
Essential cookies are necessary for the operation of the Website.
They enable features such as:
secure login;
account authentication;
shopping cart functionality;
lesson booking;
payment processing;
fraud prevention;
Website security.
These cookies cannot normally be disabled because the Website may not function correctly without them.
Functional Cookies
Functional cookies remember choices you make to improve your experience.
Examples include:
preferred language;
time zone;
login preferences;
accessibility settings;
user interface preferences.
Analytics Cookies
Analytics cookies help us understand how visitors use our Website.
Information may include:
pages visited;
session duration;
visitor numbers;
browser type;
operating system;
device information;
approximate geographic region;
referral source.
This information is used only to improve our Website and Services.
Marketing Cookies
Marketing cookies help us understand the effectiveness of advertising campaigns and display relevant advertisements.
Marketing cookies may collect information about:
advertising interactions;
campaign performance;
Website visits;
conversion events.
Marketing cookies are only used where permitted by applicable law.
4. Third-Party Cookies
Our Website may use cookies placed by trusted third-party providers, including but not limited to:
Google Analytics
Google Tag Manager
Google Ads
Meta Pixel
Stripe
PayPal
Calendly
YouTube
Vimeo
Zoom
Microsoft
Cloudflare
These providers operate under their own privacy and cookie policies.
5. Cookie Duration
Cookies may remain on your device for different periods.
Session Cookies
Session cookies are automatically deleted when you close your browser.
Persistent Cookies
Persistent cookies remain stored for a limited period or until manually deleted.
The retention period depends on the purpose of the cookie.
6. Managing Cookies
You can manage or delete cookies at any time through:
your browser settings;
your device settings;
our cookie consent banner (where applicable).
Please note that disabling certain cookies may affect the functionality of the Website.
7. Consent
Where required by applicable law, we request your consent before placing non-essential cookies on your device.
You may withdraw or change your cookie preferences at any time using our cookie settings.
8. Changes to this Cookie Information
The Company reserves the right to update this Cookie Information at any time.
Any changes become effective upon publication on the Website.
9. Contact
Questions regarding cookies or this Cookie Information may be directed to:
LINGUADEUTSCH COACHING - FZCO
Building A1
Dubai Digital Park
Dubai Silicon Oasis
Dubai
United Arab Emirates
Email:
privacy@linguadeutsch.com
Website:
https://www.linguadeutsch.com
Effective Date: [Insert Date]
Version 1.0
© LINGUADEUTSCH COACHING - FZCO. All rights reserved.